Returns & Refund Policy
Last Updated: July 2026
Have questions? We’ve got answers! Below are the most common questions about shopping with The Sevda.
1. How can I place an order?
Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your payment using the available payment method.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also visit our Track Your Order page to check your shipment status.
3. How long does shipping take?
Processing usually takes 1–3 business days. Delivery times vary by destination and generally range between 5–20 business days.
4. Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
5. Can I cancel my order?
Orders may only be canceled before they are processed or shipped. Once processing begins, cancellations cannot be guaranteed.
6. Do you accept returns or offer refunds?
No. All sales are final. Please review our Returns & Refund Policy before placing your order.
7. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number, photos of the item, and a description of the issue. We’ll review your request and assist you accordingly.
8. Are my payments secure?
Yes. All payments are processed through secure payment providers. We do not store your complete payment information.
9. How can I contact customer support?
You can reach us through our Contact page. Our support team will respond as soon as possible.
10. Do I need an account to place an order?
No. You may shop as a guest if guest checkout is available, or create an account to manage your orders more conveniently.
Questions?
Feel free to drop us your queries at our Email:
support@thesevda.com