No Return Policy
Effective Date: May 20, 2026 Store: Sevda.com
Overview
At Sevda.com, we are committed to providing our customers with high-quality products and an exceptional shopping experience. Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.
Please read this policy carefully before making a purchase.
No Return & No Refund Policy
All products sold on Sevda.com are non-returnable and non-refundable. By completing a purchase on our website, you agree to and acknowledge this policy in full.
We do not accept returns or issue refunds for any of the following reasons:
- Change of mind or accidental order
- Product no longer needed or wanted
- Found a lower price elsewhere
- Ordered the wrong size, color, or quantity
- Delayed delivery due to shipping carrier or customs
- Minor variations in color due to screen display differences
Hygiene & Safety Notice
Many of our products, including pet grooming tools and accessories, are classified as personal care and hygiene items. For the health and safety of all our customers and their pets, we are unable to accept returns or exchanges on any opened or used products.
Damaged or Defective Items
While we maintain a strict no-return policy, we stand behind the quality of our products. If your item arrives:
- Damaged during shipping
- Defective or not as described
- Incorrect item received
Please contact us within 48 hours of delivery at support@sevda.com with:
- Your order number
- Clear photos or video of the damaged/defective item
- A brief description of the issue
We will review your case and, at our sole discretion, offer one of the following resolutions:
- Replacement of the item
- Store credit
- Partial refund
Note: We reserve the right to deny any claim that does not meet the above requirements or is submitted after the 48-hour window.
Lost or Stolen Packages
Sevda.com is not responsible for lost or stolen packages once the carrier has marked the order as delivered. Please ensure your delivery address is correct at the time of checkout. For lost packages, we recommend contacting your local postal service or shipping carrier directly.
Order Cancellations
Orders cannot be cancelled once they have been placed and confirmed. Please review your cart carefully before completing your purchase, including product details, size, color, quantity, and shipping address.
Customs, Duties & Import Taxes
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. Sevda.com is not responsible for delays or additional charges due to customs clearance. These charges are non-refundable.
Consumer Rights
Nothing in this policy is intended to override or limit your statutory rights under applicable consumer protection laws in your country or region. If you believe your statutory rights have been violated, please contact us and we will do our best to assist you.
Contact Us
If you have any questions or concerns about this policy or your order, please reach out to our customer support team:
- 📧 Email: contactus@thesevda.com
- 🌐 Website: www.sevda.com
- 🕐 Response Time: Within 24–48 business hours
By making a purchase on Sevda.com, you confirm that you have read, understood, and agreed to this No Return Policy.
Sevda.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting to the website.